Alpha Homes Interiors ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at alphahomesinteriors.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us when you use our website, submit an inquiry form, or communicate with us. This includes:
Personal Identification Information: Name, email address, phone number, mailing address, and company name provided through our project inquiry or contact forms.
Communication Data: Messages, preferences, project requirements, and correspondence you share with us when reaching out about architectural, interior design, or stone sourcing services.
Automatically Collected Information: When you visit our website, we may automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and session duration. This data is collected through cookies and similar tracking technologies.
Business Inquiry Data: Project details, budget ranges, timelines, and design preferences you voluntarily disclose when submitting a project inquiry.
2. How We Use Your Information
Alpha Homes Interiors uses the information collected solely for legitimate business and service purposes, including:
- ▪Project Consultation: To respond to your inquiries, assess your project requirements, and provide architectural design or stone sourcing consultations.
- ▪Service Delivery: To manage ongoing client relationships, deliver contracted design services, and coordinate project logistics.
- ▪Communication: To send you project updates, material samples status, proposals, and other business-related correspondence.
- ▪Website Improvement: To analyze usage patterns, improve our website's functionality, and enhance the user experience.
- ▪Legal Compliance: To meet applicable legal obligations, enforce our agreements, and protect our rights.
- ▪Marketing (with Consent): If you opt in, to send newsletters, portfolio updates, or promotional materials about our services and stone collections.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Information Sharing & Disclosure
We respect the confidentiality of your information. We do not sell or rent your personal data. We may share your information only in the following limited circumstances:
Service Providers: We work with trusted third-party vendors (e.g., email platforms, project management tools, website hosting) who assist us in operating our business. These parties are contractually bound to protect your data and may only use it to perform services on our behalf.
Professional Partners: With your consent, we may share project information with our international quarry partners, manufacturing partners in Foshan, China, or sister companies in France, Portugal, Germany, or other countries as required to fulfill your project.
Legal Requirements: We may disclose your information when required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our legal rights or prevent fraud or criminal activity.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- ▪Inquiry & Project Data: Retained for a minimum of 7 years following project completion for legal, tax, and warranty purposes.
- ▪Marketing Communications: Retained until you unsubscribe or request deletion.
- ▪Website Analytics: Anonymized after 26 months in accordance with Google Analytics default retention settings.
- ▪General Correspondence: Retained for a period of 5 years from last contact.
Upon expiration of the applicable retention period, we securely delete or anonymize your personal information.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell data), and the right to non-discrimination for exercising your rights.
- ▪General Rights (All Users):
- ▪Access: Request a copy of the personal information we hold about you.
- ▪Correction: Request correction of inaccurate or incomplete information.
- ▪Deletion: Request deletion of your personal data, subject to legal retention requirements.
- ▪Objection: Object to the processing of your data for direct marketing purposes.
- ▪Data Portability: Request your data in a portable, machine-readable format.
To exercise any of these rights, please contact us at privacy@alphahomesinteriors.com. We will respond to all legitimate requests within 30 days.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- ▪SSL/TLS encryption for all data transmitted through our website
- ▪Restricted access to personal data on a need-to-know basis
- ▪Regular security assessments and vulnerability monitoring
- ▪Secure data storage with industry-standard encryption at rest
While we take commercially reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions when sharing sensitive information online.
8. Third-Party Links
Our website may contain links to third-party websites including partner firms, industry publications, and social media platforms (Instagram, LinkedIn, Pinterest, Facebook). This Privacy Policy applies solely to information collected by Alpha Homes Interiors.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit. Our inclusion of links to these sites does not imply endorsement of their content or privacy practices.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@alphahomesinteriors.com and we will take prompt steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- ▪Update the "Last Modified" date at the top of this page
- ▪Post the revised policy on our website
- ▪If appropriate, notify you by email or prominent website notice
Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
Alpha Homes Interiors Privacy & Data Protection California, United States
Email: privacy@alphahomesinteriors.com General Inquiries: info@alphahomesinteriors.com Phone: Available through our project inquiry form
We are committed to resolving all privacy concerns promptly and transparently. For formal requests under CCPA or other applicable privacy laws, please indicate the specific right you are exercising in your communication.